Delivery & returns

DELIVERY

SHIPPING

Orders are sent within 1-2 business days, unless it is indicated that the product has a longer delivery time or if you are purchasing a made-to-order product.

Typical delivery time for addresses in Denmark is 1-2 business days from the goods are sent. If you do not receive the ordered goods within usual delivery time, we would like to hear from you, so we can search for your package.

RETURNS

READY-TO-WEAR GARMENTS:

We accept your returns within the first 14 days from the day you receive your package.

The goods must be returned in the same condition as you received them, otherwise the return will not be accepted.

It means that:

• The hygiene protection must not have been removed from the panties.
• The product must not have been damaged by being used or have other damage that prevents the product from being perceived as new.
• This includes stains from, for example, makeup or deodorant.

Please use our online return portal if you wish to return your purchase.

When using our return label there will be deducted 60 DKK/8€ in shipping cost from your refund. You only need to print it and put it on the package, before you return it to your nearest PostNord parcel shop.

Please note that if you choose to send it other ways, we don't accept drop point delivery. Mail the product(s) to our headquarters at:

Saga Editions
Frederiksborgvej 221, 
2860 Gentofte, Denmark. 

Customers are responsible for any lost parcel when returning products to Saga. We have chosen not to pre-print a label to cut down the amount of used paper. 

The purchase price is credited to your account within 14 days.

Saga will control all goods before dispatch. Should there be errors in your delivery from Saga, please contact us as quickly as possible at hello@sagaeditions.dk and we will naturally exchange your product.

We don't offer exchanges. Do you need the products in another size, please make a new order. 

MADE-TO-ORDER GARMENTS

Some of our garments are made to order, produced specifically for you based on your chosen size and entered measurements.

These garments are individually crafted after purchase, often from limited deadstock fabrics, and therefore cannot be returned, exchanged, or refunded in accordance with:

• EU Consumer Rights Directive (Article 16(c))
• Danish Consumer Contracts Act (Forbrugeraftaleloven) § 18, subsection 2, item 3

If you wish to change or cancel your order, please contact us as soon as possible after placing it. Once production has started, we cannot guarantee any changes. 

If you need further information please read our Terms & conditions.