Terms & conditions
The following terms & conditions apply when you shop on our website, so please read them carefully before placing your order on our website, thanks!
Saga Swim ApS
Grusbakken 13
2820 Gentofte, Denmark
CVR/VAT no.: 41339578
Phone: (+45) 2625 3570
Email: hello@sagaswim.com
GENERAL INFORMATION
Saga’s terms & conditions of service will be updated continuously, so please be aware of changes before using our services.
We want your shopping experience to be relaxing and convenient.
Therefore, we have collected all the information you need, when you shop at sagaswim.com.
We recommend that you read it carefully, before buying from our webshop.
Should you have any questions or concerns please fill free to contact us.
PREORDERS
When preordering an item, the estimated delivery date is stated on the product page. However there can be delays, but we do everything within our power to deliver on time.
We will not withdraw the sum on your card for your preorder, before your purchase has been sent.
You will receive an order confirmation via e-mail, shortly after you have submitted your order, and a delivery confirmation when the order is shipped.
If you have any questions regarding preorder feel free to contact us at hello@sagaswim.com or by the contact form.
PRICE
Prices do not include delivery charges.
All prices are specified in DKK.
All our prices are inclusive VAT.
Price changes can occur.
Prices and offers only apply when they are shown.
If prices are changed, it cannot be demanded that they return to the original prices.
We reserve the rights for typographical errors in text descriptions, changes in prices, sold out items and delayed deliveries.
PAYMENT
You can pay with Visa/Visa Dankort, MasterCard, or through Mobile Pay.
We use secure payment via ePay/Payment Solutions; thus, all communication goes through an encrypted web connection.
Therefore, our online shopping is secure.
When you pay for your goods, the sum will not be withdrawn on your card, until your goods have been sent.
You will receive an order confirmation via e-mail, shortly after you have submitted your order.
DELIVERY
All goods are sent with the Danish delivery service PostNord, and we automatically calculate shipping costs for you.
Free shipping on orders over 750 DKK/100 EUR for some destinations. Check out our shipping and return policy for more information and a specific shipping cost overview.
Orders are sent within 1-2 weekdays, unless it is indicated that the product has a longer delivery time or your are making a preorder. Typical delivery time for addresses in Denmark is 1-2 weekdays from the goods are sent. If you do not receive the ordered goods within usual delivery time, we would like to hear from you, so we can search for your package.
RETURNS
We accept your returns within the first 14 days from the day you receive your package.
The goods must be returned in the same condition as you received them, otherwise the return will not be accepted.
It means that:
- The hygiene protection must not have been removed from the panties.
- The product must not have been damaged by being used or have other damage that prevents the product from being perceived as new.
- This includes stains from, for example, makeup or deodorant.
Please use our online return portal if you wish to return your purchase.
When using our return label there will be deducted 45 DKK/6€ in shipping cost from your refund.You only need to print it and put it on the package, before you return it to your nearest PostNord parcel shop.
Please note that if you choose to send it other ways, we don't accept drop point delivery. Mail the product(s) to our headquarters at Grusbakken 13, 2820 Gentofte, Denmark. Customers are responsible for any lost parcel when returning products to Saga. We have chosen not to pre-print a label to cut down the amount of used paper.
The purchase price is credited to your account within 14 days.
Saga will control all goods before dispatch. Should there be errors in your delivery from Saga, please contact us as quickly as possible at hello@sagaeditions.dk and we will naturally exchange your product.
We don't offer exchanges. Do you need the products in another size, please make a new order.
STOCK
We always aim to uphold a correct and updated stock. Should a product unexpectedly be sold out, we reserve the right to reject your order. If rejecting your order, we will take contact to you through email and of course release your money.
Klager
Produkter købt på sagaeditions.dk omfattet af en 2-års reklamationsret, jf. købeloven. Hvis din varer har fejl eller mangler på købstidspunktet, tilbyder vi selvfølgelig ombytning med gratis forsendelse.
Skulle du have nogen klager, vil vi gerne høre fra dig på mail, hello@sagaeditions.dk.
Alternativt kan du klage til “Center for Klageløsning” i Konkurrence- og Forbrugerstyrelsen, Carl Jacobsens Vej 35, 2500 Valby. Det kan du gøre via www.forbrug.dk. Hvis du indgiver en klage, skal du angive vores e-mailadresse: hello@sagaeditions.dk
COMPLAINTS
Products purchased on sagaswim.com are coved by a 2-year warranty. If your claims are accepted, we will offer you a replacement with free shipping.
Should you have any complaints, we would like to hear from you on mail, hello@sagaeditions.dk
Alternatively, you can complaint over a product or service at “Center for Klageløsning” in the Danish Competition and Consumer Authority, Carl Jacobsens Vej 35, 2500 Valby. You can do so via www.forbrug.dk. If lodging a complaint, you must state our e-mail address: hello@sagaeditions.dk
Valg af lov og jurisdiktion
Disse handelsbetingelser er underlagt dansk ret, og enhver tvist kan indbringes for en kompetent domstol i Danmark. Vi håber virkelig at løse enhver tvist sammen med dig, før du begynder at påbegynde en retssag. Kontakt os venligst, så vi kan finde en løsning.
CHOICE OF LAW AND JURISDICTION
These Terms & conditions are governed by Danish law, and any dispute can be brought to the competent court.
We really hope to resolve any dispute together with you before using beginning litigation, please contact us, so we can find an agreement.